Privacy Notice

HAILO is responsible for processing your personal data. For any matter relating to privacy or the exercise of your rights, please contact us at hola@hailo.mx.

Depending on how you interact with us, we may collect the following information:

• Identification and contact details: name, email address, telephone number and company.
• The content of communications you send through our channels, including WhatsApp, such as text messages, voice notes, images and documents you choose to share.
• Information needed to provide our artificial intelligence and automation services.
• Technical browsing data when you visit our website, such as anonymous usage metrics.

We use your personal data for the following purposes:

• To address your requests, questions and commercial communications.
• To provide, operate and maintain our AI, agent and automation services.
• To process and respond to messages you send through WhatsApp or other channels.
• To improve the quality of our products and services.
• To comply with applicable legal obligations.

We use third-party platforms to operate our services, including Meta Platforms (WhatsApp Business), AI model providers and cloud infrastructure services. These providers process data solely to enable us to deliver the service and in accordance with their own privacy policies and security measures.

We do not sell or trade your personal data. Information is used exclusively for the purposes described in this notice and is shared only with the providers strictly necessary to operate the service.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations. Once the data is no longer needed, we securely delete or anonymize it.

You have the right to access, rectify, cancel or object to the processing of your personal data (ARCO rights), and to withdraw consent you have previously granted. To exercise any of these rights, please write to hola@hailo.mx and describe your request. We will respond within the time limits established by applicable regulations.

We apply reasonable administrative, technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration or misuse.

We may update this notice to reflect changes in our practices or applicable regulations. Any changes will be published on this page with the date of the latest update.

If you have questions about this Privacy Notice or the processing of your data, please contact us at hola@hailo.mx.